Bank customer defrauded of access credentials through phishing – legal dispute over liability
A bank customer in Austria fell victim to a forged email and subsequent phone call. The fraudster gained access to the man's accounts. Now the bank and customer are contending in court over liability.
Bank customer defrauded of access credentials through phishing – legal dispute over liability
A bank customer in Austria fell victim to a sophisticated phishing attack in early 2023. The man received an email that had been sent deceptively in the name of his bank. The message announced an alleged security update for the banking app – complete with a link for entering personal access credentials.
The customer clicked on the link and disclosed his private login information. Later that same day, a man contacted him claiming to be an employee of the financial institution. The fraudster claimed he had to stop suspicious payments and persuaded the victim to grant him access to his accounts.
The question now arises: who is liable for the resulting damage – the bank or the customer? The case is being heard before Austrian courts. The decision could be precedent-setting for determining responsibility in cyber fraud cases.
Source: Der Standard
Source: Google News AT — Crime (de)