Smartbox hit by hacker attack: customer data at risk
The Smartbox platform suffered a cyber attack on 3 November. According to the company, customer names and email addresses may have been accessed.
Security breach at Smartbox
According to Il Fatto Quotidiano – Cronaca, the Smartbox platform, known for distributing pre-paid gift boxes and experiences, was targeted by a hacker attack on 3 November 2026. The company notified customers by email on Saturday, informing them of unauthorised access to one of its platforms. Systems were immediately shut down to prevent further intrusions.
An internal investigation conducted by Smartbox revealed that compromised personal data includes customer names and email addresses. The company specified that payment card data and account passwords were not accessible to the attackers. Competent authorities, including the data protection authority and law enforcement, were informed of the incident.
Smartbox has implemented additional security measures to reduce the risk of future attacks. The company is urging customers to check for any suspicious communications received via email, phone calls or messages, as hackers could use the compromised data for social engineering. Smartbox reiterated that it never requests account credentials or payment data via email, and advises contacting the company directly in case of suspicious messages.
Source: Il Fatto Quotidiano - Cronaca